Refund and Cancellation Policy

Effective Date:

This refund and cancellation policy outlines how you can cancel or seek a refund for LinguaFlowPro software license that you have purchased through us.

1. Cancellation Policy

Cancellations will only be considered if the request is made within 2 days (48 hours) of placing the order/payment. However, cancellation requests may not be entertained if:

• The license key has already been sent to you
• You have activated the software
• You have used the software for more than 30 minutes of cumulative practice time

2. Refund Eligibility

You may be eligible for a full refund of your ₹1500 subscription fee if all of the following conditions are met:

• The refund request is made within 2 days (48 hours) of your purchase timestamp
• You have not activated or used the license key for more than 30 minutes of cumulative practice time
• The software has a technical issue that prevents basic functionality on your Windows 10/11 system, and our support team cannot resolve it within 24 hours of your report
• You provide your purchase transaction details and the email used for purchase

3. Non-Refundable Circumstances

Refunds will NOT be provided in the following cases:

• Requests made after 2 days (48 hours) of purchase
• If you have used the Software for more than 30 minutes
• If the Software works correctly but does not meet subjective expectations of improvement
• If you change your mind after license activation
• If your system does not meet the minimum requirements (Windows 10/11 with working microphone)
• If you have violated our Terms & Conditions

4. Return Policy for Digital Products

As LinguaFlowPro is a digital software product:

• We offer refund within first 2 days from the date of your purchase
• If 2 days have passed since your purchase, you will not be offered a refund of any kind
• To be eligible for a refund, you must not have activated or used the software license
• If the license key has been shared with you but not activated, we may consider refund after verification

5. How to Request Cancellation/Refund

To request cancellation or refund, please contact our support team within the eligible period:

• Email: connect@linguaflow.co.in
• Subject: "Refund/Cancellation Request - [Your Transaction Details]"
• Include: Your full name, purchase email, payment transaction details, and a detailed explanation

6. Refund Process

1. Submit your refund request via email as described above
2. Our support team will acknowledge your request within 24 hours
3. We may ask for additional information or verification
4. If eligible, we will process the refund within 5-7 business days
5. The refund will be issued to the original payment method used during purchase

7. Technical Issues & Support

Before requesting a refund for technical issues, please:

• Ensure your system meets requirements (Windows 10/11)
• Check your microphone permissions and functionality
• Contact our support team for troubleshooting assistance at connect@linguaflow.co.in

We are committed to resolving technical issues promptly. Most issues can be fixed with our support.

8. Contact Information

Grievance Officer: Customer Connect
Designation: Executive
Campus Connect Private Limited
Ceeri Road, ward no.8, Pilani Town, Jhunjhunu, Rajasthan, 333031
Email: connect@linguaflow.co.in
Response Time: Monday - Friday (9:00 - 18:00)